Accelerating Digital Delivery with an Offshore Global Digital Center for an Australian Retail Leader

Explore how Nihilent set up an offshore Global Digital Center for a leading Australian beverage and hospitality business, giving it the specialist skills and flexible capacity to accelerate its digital agenda. Working in agile PODs with full outcome ownership, Nihilent delivered across ecommerce, mobile, data engineering, integration, cloud, and advanced analytics.

Service

Global Digital Center / Software Engineering / Data Engineering & Integration / Advanced Analytics

Vertical

Retail / Hospitality / Beverages

Region

Australia & India

Tech Stack

Angular, .NET, iOS, Android, Microsoft Azure, Azure DevOps, Google Cloud Platform (GCS, BigQuery, Composer, Dataflow, Vertex AI), Databricks, Informatica IICS, Informatica Product 360, MuleSoft

Accelerating Digital Delivery with an Offshore Global Digital Center for an Australian Retail Leader

Client Overview

The client is a prominent player in Australia’s beverage and hospitality sector, with leading retail brands, a large hospitality portfolio, and a dedicated digital arm. Its ambitious digital agenda spanned ecommerce, loyalty, personalization, data, and business process and supply chain optimization, but the business needed additional capacity and specialist skills to deliver at pace. Following a competitive selection process, it chose Nihilent as its offshore digital delivery partner.

Business Challenges

An ambitious digital agenda demanded more speed, skills, and flexibility than internal teams alone could provide.

Accelerating Digital Initiatives

Multiple digital programs needed to move faster to keep pace with business and customer expectations.

Skilled Resources Across Initiatives

Specialist engineering, data, and design skills were needed across many initiatives at once.

Scaling with Flexibility

The business needed to scale teams up quickly, with the flexibility to ramp down as priorities changed.

Cost Optimization

Delivery capacity had to grow while keeping technology and cloud costs under control.

Room to Innovate

Teams needed the capacity to ideate, evaluate, and experiment alongside day to day delivery.

Complex Hybrid Landscape

Around 700 applications spanned a hybrid, multicloud environment, with applications on Azure and data on Google Cloud.

How Nihilent Addressed This

Nihilent set up an offshore Global Digital Center for the client, delivering through agile PODs with full ownership of outcomes across its customer experience, loyalty and personalization, data, and integration teams.

Offshore Global Digital Center

Agile PODs with tailored onboarding, borderless working, continuous demand management, and access to Nihilent CoEs, assets, and Design Lab

Ecommerce and Customer Experience

Delivered image search, self exclusion, Apple Pay and Google Pay, order status updates, and chatbot enhancements

Software Engineering and Mobile

Modernized existing applications and built new apps for the digital arm across Angular, .NET, iOS, and Android

Data Engineering and Integration

Integrated Informatica Product 360 as a single source of truth for product data, alongside IICS and MuleSoft

Cloud and Platform Optimization

Optimized code, platforms, and Azure costs, upgraded Databricks, migrated feeds to Google Cloud, and strengthened IAM and security

Advanced Analytics on Google Cloud

Built initial analytics and machine learning use cases on BigQuery, Composer, Dataflow, and Vertex AI

Key Results & Outcomes

42

specialists across digital, data, and integration teams

700

applications in scope for data engineering and integration

Faster

time to market for digital initiatives

Enhanced

customer experience across browse, buy, and fulfillmen

Optimized

code, platforms, and Azure cloud cost

Stronger

data foundation with a single source of truth for product data

Key Takeaways

What began as a need for additional capacity grew into a strategic digital partnership. Through an offshore Global Digital Center built on agile PODs and outcome ownership, Nihilent gave the client flexible capacity, specialist skills across engineering, data, and analytics, and the room to ideate, evaluate, and experiment at pace. The result is faster delivery, richer customer experiences, and a stronger data foundation for the next phase of digital growth.

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