Explore how Nihilent helped a global pharmaceutical company maintain operational continuity during a large-scale SAP consolidation and global rollout program. The engagement ensured stable SAP support operations while enabling expansion across multiple geographies.
Service
SAP AMS / Global SAP Rollout / ERP Support Services
Vertical
Pharmaceuticals
Region
Global
Tech Stack
SAP ECC ERP, SAP BI/BO, SAP OpenText
The client is a global pharmaceutical company operating across Asia, Europe, and the United States. During a major SAP consolidation initiative, the organization required a reliable support model to maintain ongoing operations while simultaneously enabling international rollouts.
A large-scale SAP consolidation and global rollout initiative created operational strain on existing internal teams and support processes.
01
Simultaneous SAP consolidation and reimplementation activities increased operational complexity and risk.
02
Existing SAP support operations risked disruption during the transformation program.
03
Internal SAP teams lacked the capacity to manage ongoing support alongside large-scale rollout activities.
04
Expanding SAP operations across multiple countries introduced localization and operational challenges.
05
Continuous business process changes required ongoing system enhancements and alignment.
06
Existing documentation standards needed improvement to support global rollout and knowledge transfer requirements.
Nihilent established a scalable SAP AMS and rollout support model to ensure uninterrupted operations and successful global expansion.
Global SAP Support Model
Delivered SAP AMS support across 14 countries through a dedicated multi-shift support team
Business Process Enhancements
Enabled continuous process optimization and alignment during transformation activities
Global Rollout Enablement
Supported rollout initiatives across multiple international geographies
Documentation & Knowledge Transfer
Enhanced documentation standards to support localization and smoother handovers
Flexible Delivery Model
Implemented a scalable support structure balancing operational efficiency and cost optimization
SLA adherence and faster response times
user satisfaction across regions
recurring issues through experienced SAP support
knowledge transfer and documentation standards
retention of internal SAP core teams
and cost-efficient support operations
By combining strong SAP support capabilities with rollout expertise, the organization successfully maintained operational stability during a complex transformation journey. The engagement enabled business continuity while supporting global expansion and long-term ERP optimization.
